FAQ
FREQUENTLY ASKED QUESTIONS
FAQ
We’re here to help! If you can’t find the answer you’re looking for in our FAQ, please reach out to us at bluenotereview@umgstores.com. Someone on our team will reach out to you shortly.
What is Blue Note Review?
Blue Note Review is an exclusive luxury subscription Box Set from Blue Note Records, curated by Blue Note President, Musician and Producer Don Was. Each Volume of Blue Note Review is individually numbered and will contain exclusive new music on 180 gram vinyl and CD, a previously out of print re-issue from the Blue Note Vault on 180 gram vinyl, lithographic prints from the photography icon and Blue Note co-founder Francis Wollf, a zine (short magazine) with articles, interviews and more about artists, music, lifestyle, travel and more, and the finest consumer and music related products, hand picked by Don Was. All products included in Blue Note Review are available exclusively to Blue Note Review members and are available in limited quantities.
How Do I Become a Member?
Sign-up at BlueNoteReview.com and click ‘Become A Member.’ You will need to register with your name, email address, contact phone number, shipping/billing addresses and accepted form of payment.
How Does It Work?
Blue Note Review is a subscription-based Box Set. Your membership in Blue Note Review is a recurring subscription. Each Volume will be revealed to members via email approximately 3-4 weeks prior to shipment.
How Much Does It Cost?
Each Volume of Blue Note Review costs $200. This includes shipping to the US or Canada.
Customers in Europe will incur an additional $10 in shipping expenses.
Customers in Mexico, Latin America, South America, Asia, Australia and Africa will incur an additional $20 in shipping expenses.
International shipments may be subject to additional import taxes and duties, which vary greatly country-by-country. Blue Note Review cannot be held responsible for these additional import taxes and duties.
When Will I receive Blue Note Review?
We will send you an email once your individually numbered Volume of Blue Note Review has shipped, usually within 2-3 business day, along with tracking information. Everything currently ships from the United States. Shipping timelines are estimates and some delays may occur for orders outside of the United States and Canada due to customs in each country, which are outside of the control of Blue Note Review.
- U.S. - Approximately 3-8 business days from shipping date
- International - Approximately 2-4 weeks from shipping date
Please note that additional shipping delays may occur if address information is incorrect or incomplete. If your Blue Note Review is returned to us due to a shipping error, we’ll reach out to you via the email address provided with your shipping information. If we don’t get a response within 5 business days, we hold the right to refund your membership.
Where’s my Blue Note Review?
If your Blue Note Review has shipped but hasn’t arrived to you yet, fear not, we are here to help! For US customers please allow for 3-4 weeks from the shipping date to receive your Blue Note Review. For International customers, please allow for 6 weeks from the shipping date to receive your Blue Note Review. Please note, once you receive your tracking information, it may take up to two weeks for the tracking details to populate.
If you’ve still haven’t received your Blue Note Review, please email us at bluenotereview@umgstores.com and we’ll make it right!
My tracking information says my Blue Note Review was delivered, but I haven’t gotten it yet. Where is it?
Some carriers will mark a package as delivered before they actually deliver it. Though unusual, this can happen up to 5 days before an item is actually delivered. You can try contacting the carrier to get better insight into the delay. If you still haven’t received your package after 5 days, and you’ve checked with your neighbors and still don’t have it, please reach out to us at bluenotereview@umgstores.com and we’ll do our best to help!
When Will I Be Billed?
New members will be billed immediately upon completion of your order. Existing members will be billed as soon as they re-confirm their membership to Blue Note Review.
What Types of Payment do you accept?
We accept all major credit cards.
Do you accept returns or exchanges?
Exchanges due to damaged or defective products must be initiated within 14 calendar days of receipt. Due to the limited nature of Blue Note Review, exchanges are based on availability. If we are unable to process an exchange due to lack of availability then we will issue a refund.
Due to the limited nature of Blue Note Review, we cannot accept returns for refunds unless the product is damaged or defective.
Any returns or exchanges which are not initiated after the 14th calendar day following receipt of Blue Note Review will not be honored.
Please contact bluenotereview@umgstores.com to initiate an exchange.
How can I change my account info (shipping/billing address)?
Log in to your account. Once logged in, click “Addresses”. To change your shipping or billing address, edit an existing address or add a new address.
Please note, shipping addresses cannot be changed once the boxset has been shipped. If you change your address after your order has been shipped it will only impact future deliveries.
How do I cancel my membership?
As of December 2020, you no longer need to cancel your membership for Blue Note Review.
How do I find out about future Volumes of Blue Note Review?
Curating each Volume of Blue Note Review is a very time intensive process to create and produce the high-quality product we know our members deserve! It’s crucial to us that each Volume of Blue Note Review is exceptional, and we will never cut corners or sacrifice the quality of the Review in order to get them out more often. We will send out information about each Volume approximately 2-3 weeks before they are ready to ship. Make sure you’ve opted in to our email communications so that you know when each Volume of the Review is coming!
Tell me more about the vinyl and audio quality in Blue Note Review.
Great question! For Volume 2, we’ve brought in ‘Tone Poet’ Joe Harley, co-founder and co-producer of the acclaimed Music Matters audiophile vinyl series to supervise the vinyl mastering and manufacturing of Blue Note Review. All the music here was mastered for vinyl by Kevin Gray at Cohearent Audio and vinyl was manufactured at Record Technology Incorporated (RTI).
The two reissues in Volume 2 are all-analog, 180-gram audiophile quality releases. Mastering was done directly from the original master tapes.
The compilation album was recorded and mastered for 180-gram audiophile vinyl in Hi-Resolution digital audio (96kHz/24 bit).
We want to hear your feedback! Please let us know what you love about Blue Note Review, what we can do better on future volumes or just say hello! Drop us a line at suggestions@bluenotereview.com.
Don’t see your question here? Please contact our customer service team for more assistance at bluenotereview@umgstores.com.